A Prior Installer Missed Part of the Roof. Gutters by Ruby Finished the Drainage Path.

The homeowner said a prior installer had missed an area. That meant the issue was not simply leaves inside an existing gutter. Part of the roof needed a deliberate path to collect and carry water away, and that path had never been completed.

Riley added a diverter, gutter, and downspout to the overlooked area. Those three components describe a connected solution: guide runoff toward a channel, collect it at the roof edge, and move it down toward an appropriate discharge point. The review does not describe the earlier symptoms, so we cannot claim a leak or specific damage. We can say the missing drainage section was finally addressed.

Adding one gutter section can look like a small job, but its performance depends on the details around it. The diverter has to send water where intended. The gutter needs suitable slope and support. The downspout needs enough capacity and a discharge route that does not create a new problem at ground level.

This is why the review's mention of an on-site assessment matters. Mark and Riley did not treat the missing section as an isolated piece of metal. The homeowner described clear communication and plans to use the company again, suggesting the proposed fix made sense within the larger property.

While Riley handled the new components, Mark thoroughly cleaned the existing gutter and drainage system. That pairing was sensible. New hardware would not solve restricted flow elsewhere, and a clean existing system would still leave the overlooked roof area unmanaged.

Together, the installation and cleaning closed both gaps: the route that was missing and the maintenance the rest of the route required. Homeowners often experience these as separate tasks because companies specialize in only cleaning or only installation. Gutters by Ruby's broader scope allowed the property to be considered in one visit.

I would show the company what happens during rain, including any concentrated stream from a roof valley, staining, erosion, or splash near the wall. I would ask why a diverter is recommended, how the new gutter will be pitched and supported, and exactly where the downspout will release water.

I would also ask whether the estimate includes cleaning and testing the connected system. The useful outcome in this review was not simply that three new parts appeared on the house. It was that Gutters by Ruby addressed the omitted roof area while also cleaning the drainage already in place, leaving fewer unknowns before the next rain.